Manager, Technical Services
GurugramFull-timeHybrid3–6 yrsPosted over a month ago
Mid-level DevOps and cloud role at MongoDB in Gurugram. Needs 3+ years. Hybrid.
About the role
As a Manager, Technical Services, you will lead a team of highly skilled support engineers. You will create the conditions for excellent customer outcomes, develop technical and people leadership capability within the team, and help scale the support model for evolving customer workloads.
What you'll do
- Lead, coach, and develop a team of Technical Services Engineers, including regular 1:1s, clear goals, performance feedback, career development, and succession planning
- Build an inclusive, accountable, and customer-focused team culture where engineers can do their best work
- Own regional service delivery for your team, balancing customer experience, case health, quality, operational discipline, and team sustainability
- Lead and coordinate high-impact customer escalations, ensuring timely communication, sound technical judgment, clear ownership, and effective follow-through
- Partner with Engineering, Product, Security, Customer Success, Sales, and other Technical Services teams to resolve complex issues and bring customer feedback into…
What you need
- MongoDB
- Customer success
- Root cause analysis
- Talent management
- Go-to-market
Good to have
- AWS
- CI/CD
- Docker
- Kubernetes
- GCP
- Azure