Operations Analyst
MumbaiFull-timeHybrid3–6 yrsPosted 4 days ago
Mid-level operations role at Morningstar in Mumbai. Needs 3+ years. Hybrid.
About the role
Operations Analyst at Morningstar. Independently maintain a high sense of ownership of the issues in the product ticket queue to be responsive and provide timely updates, follow-up, expedition.
What you'll do
- Independently maintain a high sense of ownership of the issues in the product ticket queue to be responsive and provide timely updates, follow-up, expedition
- Independently prioritize issues and workload by severity and impact, while ensuring quality and meeting deadlines
- Independently analyse, recreate, document, communicate and monitor escalated issues using Salesforce, Jira, and other internal applications and reporting tools
- Develop and maintain expertise in Wealth Management operation products, supported platform, Standard Operating Procedures for workflows, and client related documentation
- Recognize patterns among repetitive problems and work to resolve the root causes by collaboration with other teams
What you need
- Excel
- SOP writing
- Reporting
- Problem solving
- JIRA
- Wealth management
Good to have
- Salesforce
- Reconciliation