IT Specialist - Change Management

About the role

The IT Manager – Change Management reports to the IT Service Delivery Manager and serves as the IT Process Owner for the Change Management process. In this role, you will own the end ‑ to ‑ end lifecycle of change management across the IT environment. You will ensure every change is implemented under robust controls, follows a structured and standardised process, and safeguards IT environment stability while minimising risk and reducing service impact.

What you'll do

• Manage the full lifecycle of the Change Management process, ensuring alignment with ITIL best practices, strong governance, and compliance with audit standards
• Work collaboratively across the wider organisation, in and outside IT, to help teams understand when and how to engage the change process, ensuring they are supported
• Prepare, lead, and drive CAB meetings, ensuring structured governance, thorough risk evaluation, and strategic decision ‑ making
• Drive accountability across IT and business stakeholders, ensuring ownership of change records, approvals, and risk assessments
• Assess proposed changes for technical, business, security, and compliance impacts, recommending mitigation strategies to protect IT environment stability

What you need

• Change management
• ITIL
• Research
• ServiceNow
• CI/CD
• LLMs

Good to have

• Agile