Engineer

About the role

Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members ? Research and address all customer concerns politely, using active listening skills to understand and confirm information ? Balance efficiency and speed in addressing questions or issues while ensuring a high-quality customer experience ?

What you'll do

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members ?
• Manage non-standard delivery situations with professionalism, empathy, and urgency ?
• Collaborate with team members from various Roadie departments to ensure a seamless delivery experience

What you need

• Salesforce