Engineer
HyderabadFull-time1–2 yrsPosted 1 week ago
Junior customer support role at Movate in Hyderabad. Needs 1–2 years and a B.Tech or B.E..
About the role
The L2 Service Desk Engineer is responsible for providing intermediate-level IT support, troubleshooting technical issues, and resolving escalations from L1 engineers. This role requires a strong technical background in IT systems, applications, and network troubleshooting. The L2 Engineer plays a crucial role in minimizing downtime, improving system performance, and ensuring a seamless user experience.
What you'll do
- Responsible for providing intermediate-level IT support, troubleshooting technical issues, and resolving escalations from L1 engineers
What you need
- Customer service
- Communication
- Escalation handling