Senior Engineer
ChennaiFull-time1–5 yrsPosted 1 week ago
Mid-level customer support role at Movate in Chennai. Needs 1+ years and a degree.
About the role
Basic knowledge on Computer Hardware, Windows & MAC Operating systems Basic knowledge on Networking concepts and AC and DC current concepts Responsible to handle customer queries / issues through Voice calls Responsibility is to provide first level technical assistance for Seagate hardware devices. Responsible to analyze the reasons for any replacement, follow-ups and adhere to the process before approving it
What you'll do
- Responsible to handle customer queries / issues through Voice calls
- Responsible to analyze the reasons for any replacement, follow-ups and adhere to the process before approving it
What you need
- Customer service
- VMware
- Communication