Specialist
ChennaiFull-time3–8 yrsPosted 1 week ago
Mid-level customer support role at Movate in Chennai. Needs 3+ years and a degree.
About the role
Manage end-to-end HR Shared Services operations across employee lifecycle processes. Act as the primary point of contact for escalations and complex HR queries. Monitor service delivery metrics and drive SLA adherence. Lead process improvement initiatives to enhance efficiency and employee experience.
What you'll do
- Manage end-to-end HR Shared Services operations across employee lifecycle processes
- Act as the primary point of contact for escalations and complex HR queries
- Monitor service delivery metrics and drive SLA adherence
- Lead process improvement initiatives to enhance efficiency and employee experience
- Review and validate employee transactions for accuracy and compliance
What you need
- Customer service
- Escalation handling