Sr Engineer
ChennaiFull-time1–10 yrsPosted 1 week ago
Junior engineering role at Movate in Chennai. Needs 1+ years and a degree.
About the role
Provide frontline customer support for the Design domain across agreed support channels, using Cyncly processes, tools and knowledge assets. Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible. Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate.
What you'll do
- Provide frontline customer support for the Design domain across agreed support channels, using Cyncly processes, tools and knowledge assets
- Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible
- Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate