Team Lead
BengaluruFull-time1–3 yrsPosted 1 week ago
Junior customer support role at Movate in Bengaluru. Needs 1–3 years and a degree.
About the role
Team Lead at Movate. Lead and manage Service Desk operations across voice, email, chat, and ticketing channels.
What you'll do
- Lead and manage Service Desk operations across voice, email, chat, and ticketing channels
- Supervise and mentor a team of L1 Service Desk Engineers
- Monitor ticket queues and ensure timely incident, request, and escalation management
- Drive adherence to SLAs, KPIs, quality standards, and ITIL processes
- Act as the primary escalation point for unresolved or critical incidents
What you need
- Customer service
- Escalation handling
- ITIL
- Root cause analysis
- Performance management