Trainee
ChennaiFull-timeFresherPosted 1 week ago
Entry-level customer support role at Movate in Chennai. Open to freshers with a degree.
About the role
Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Document all communication with customers in the CRM Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC
What you'll do
- Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues
- Troubleshoot Product, Codes and Configuration issues
- Ensure consistent customer satisfaction
What you need
- Customer service
- CRM
- Communication