Trainee
HyderabadFull-time0–6 yrsPosted 1 week ago
Junior customer support role at Movate in Hyderabad. Open to freshers; up to 6 years, with a degree.
About the role
Interpret issues reported by internal and external map users – Understand the customer problem, reported via tickets. Keeping track of completed tasks, initiatives, and upcoming responsibilities on a regular basis. Review and research requests to determine if map attributes require edits/updates – Conduct the required research per process in order to solve the reported issue.
What you'll do
- Keeping track of completed tasks, initiatives, and upcoming responsibilities on a regular basis
- Review and research requests to determine if map attributes require edits/updates – Conduct the required research per process in order to solve the reported issue
- Perform data attribute editing – Make accurate edits on map as required & evident from research
- Perform quality check on completed tickets as per checklist
- Close the ticket – per process with appropriate closing actions
What you need
- Communication