Customer Success Executive

About the role

The role of Customer Success at Mudrex is the front line of customer trust. You'll own end-to-end interactions across chat, email, calls, and social, and stay accountable from first response to final resolution. Whether it's a product question or an escalation on user funds, the ticket is yours to solve.

What you'll do

• Resolve customer queries across chat, email, calls, and social channels
• Own escalations end-to-end and drive them to resolution
• Partner with Product, Risk, Compliance, and Tech to fix root causes, not just close tickets
• Surface recurring issues and propose process improvements
• Consistently meet defined KPIs and quality benchmarks across all customer interactions

What you need

• Customer success
• Customer service
• Escalation handling
• Problem solving

Good to have

• Wealth management