Support Manager, CSM
PuneFull-time7–10 yrsPosted open since mar 2026
Senior IT support role at Multiplier Technologies in Pune. Needs 7–10 years.
About the role
We are looking for a Customer Success Manager (CSM) Manager to lead a pooled CSM model supporting our SSB (Small & Scaled Business) customer segment . This role is responsible for managing a team of CSMs who deliver a low-touch, tech- and support-assisted success motion , while still driving strong customer outcomes, adoption, and retention.
What you'll do
- Lead and manage a team of CSMs operating in a pooled coverage model for SSB customers
- Define and optimize a low-touch CSM motion that scales across a large customer base without sacrificing outcomes
- Balance support-led interactions with proactive CSM engagement at key lifecycle moments
- Customer Lifecycle & Success Motion
- Own the success strategy for onboarding, adoption, renewals, and risk management for the SSB segment
What you need
- Customer success