India Delivery Operations Manager

About the role

The India Delivery Operations Manager leads the daily management system for MyAdvice delivery teams based in Bengaluru. This leader is accountable for whether assigned employees produce the required work, at the required quality, on the required schedule. Operational excellence is a daily discipline at MyAdvice.

What you'll do

• Run the daily operating rhythm
• Lead a daily operating review that covers staffing, attendance, planned work, completed work, quality, rework, blockers, and client-impacting risks
• Review performance data during the workday. Identify emerging shortfalls early and agree on a concrete recovery plan or escalation
• Maintain visible, accurate scorecards for assigned teams and ensure that every measure uses an agreed definition, data source, and quality standard
• Coordinate daily priorities with U.S.-based functional leaders and align local work to current client and business needs

What you need

• SOP writing
• Reporting
• Excel
• Team management
• Documentation
• Customer service

Good to have

• Digital marketing