Genesys Development Engineer II
ChennaiFull-time7–13 yrsPosted over a month ago
Senior software engineering role at NCR in Chennai. Needs 7+ years and a degree.
About the role
As a member of NCR VOYIX Telecom Engineering team the Genesys Telecom Engineer will have responsibility for designing, engineering, implementing and supporting Genesys cloud infrastructure in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.
What you'll do
- Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies
- In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Genesys PureCloud environment
- This will include installation of Genesys cloud software, setup & testing, remote monitoring, scripting, and integration with other enterprise applications
What you need
- Salesforce
- ServiceNow
- Telecom
- Routing and switching