Customer Engineer
RemoteFull-time1–4 yrsPosted 5 days ago
Closed
Junior customer support role at NCR Atleos. Needs 1+ years and a B.Tech, B.E. or diploma. Remote.
About the role
The Customer Engineer 1 (CE1) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders.
What you'll do
- T&M Revenue- meet or exceed plan based on territory or country/region goal
- Closed Calls/CE/Day – based on territory or country/region goal
- Utilization Rate – based on territory or country/region goal
- Open Calls/CE/Day – based on territory or country/region goal
- Local Parts Fill Rate/Day – based on territory or country/region goal
What you need
- Customer service
- IPR
- Communication
- POS