Incident Management
Hyderabad, MumbaiFull-timeFresherPosted 5 days ago
Entry-level finance role at NCR Atleos in Hyderabad and Mumbai. Open to freshers with a diploma.
About the role
Incident Management at NCR Atleos. Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
What you'll do
- Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
- Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information
- Escalate customer problems both internally and externally, when required, according to defined escalation paths
- Requires rotation in work hours involving weekend, holiday or extended hours
What you need
- Channel sales