Mgr, Technical Account Management 3
BengaluruFull-time8–14 yrsPosted 1 week ago
Leadership account management role at NetApp in Bengaluru. Needs 8+ years.
About the role
This role leads the delivery and success of Technical Account Management (TAM) and Support Account Management (SAM) services for NetApp customers. The manager develops a high-performing team, ensures consistent post-sales outcomes, and provides leadership oversight for the customer experience.
What you'll do
- Leads, coaches, and develops a high-performing TAM/SAM team with clear expectations and accountability
- Leads change by clearly communicating the purpose, engaging stakeholders, addressing adoption barriers, and measuring sustained business impact
- Champions innovation and continuous improvement through standardization, simplification, and automation
- Manages resources and capacity to ensure coverage, prioritization, and timely delivery
- Builds trusted relationships with customers and internal stakeholders to strengthen adoption, demonstrate value, resolve risks, and create customer advocates
What you need
- Sales
- Customer success
- Communication
Good to have
- Customer service
- Salesforce
- ServiceNow