Senior Technical Support Analyst- L1
BengaluruFull-time3–6 yrsPosted 2 months ago
Mid-level IT support role at Netradyne in Bengaluru. Needs 3+ years and an MCA, B.Tech or B.E..
About the role
Senior Engineer Technical Support acts as a key First‑level(L1) liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with cross‑functional teams to ensure timely and effective resolutions.
What you'll do
- Troubleshoot and resolve customer-reported issues via Teams Meeting, Calls, chat, and remote tools
- Perform root cause analysis and recommend corrective actions
- Collaborate with engineering, QA, and product teams to resolve technical challenges
- Work with engineers, support rotations, including incident escalation handling
- Maintain proper case documentation and timely follow-ups with customers
What you need
- ServiceNow
- Troubleshooting
- SQL
- PostgreSQL
- JIRA
- REST APIs
Good to have
- Machine learning
- Salesforce
- Microservices
- Python
- Root cause analysis
- Customer success