Associate QA Consultant, Amazon Connect / Contact Center QA
RemoteFull-time1–2 yrsPosted 5 days ago
Junior customer support role at NeuraFlash, Part of Accenture. Needs 1–2 years. Remote.
About the role
We are looking for an Associate QA Consultant with 1–2 years of QA experience or a minimum of 6 months of paid QA internship experience to join our Quality Assurance team. This role is suited for someone who has a strong foundation in software testing and is interested in building expertise in Amazon Connect, IVR, Contact Center, Salesforce Service Cloud Voice, APIs, and AI-powered customer experiences.
What you'll do
- Amazon Connect, IVR & Telephony
- Support testing of Amazon Connect Contact Flows, queues, routing, and agent workflows
- Execute functional testing of IVR and self-service journeys, including DTMF, speech/ASR, authentication, transfers, callbacks, and error/timeout scenarios
- Understand basic contact center and telephony concepts such as IVR, ACD, PSTN, DID/toll-free, CTI, and call recording
- Validate agent and supervisor experiences across voice and digital channels
What you need
- Salesforce
- LLMs
- JIRA
- SQL
- Java
- JavaScript
Good to have
- Python
- AWS
- Test cases
- Performance testing
- API testing
- Bug tracking