CRM

About the role

We are looking for a skilled and detail-oriented CRM Executive with mandatory hands-on experience in Zoho CRM to manage customer databases, lead tracking, sales pipelines, workflow automation, and management reporting. The candidate will be responsible for maintaining CRM data accuracy, optimizing CRM processes, coordinating with sales and other departments, and ensuring timely follow-ups on leads and customer enquiries.

What you'll do

• Manage, configure, and maintain the company's Zoho CRM platform
• Maintain customer databases, leads, contacts, accounts, deals, and sales records
• Track leads throughout the sales lifecycle, from enquiry generation to conversion
• Configure and manage sales pipelines, stages, activities, tasks, and follow-up reminders
• Set up workflow rules, automated notifications, assignment rules, and scheduled actions in Zoho CRM

What you need

• CRM
• Reporting
• Import/export
• MIS reporting
• Data entry
• Documentation

Good to have

• Excel
• Data analysis