FreshService Consultant
PuneFull-timeHybrid6–11 yrsPosted open since apr 2026
Senior consulting role at New Vision in Pune. Needs 6+ years and a B.Sc, B.Tech or B.E.. Hybrid.
About the role
We are looking for a Senior Consultatnt with a strong background in automating IT processes, particularly in FreshService and Joiners, Movers, and Leavers (JML) automation. The ideal candidate will have experience working with FreshService in an SaaS environment, and proficiency in automating various service desk processes, including JML tasks.
What you'll do
- Design and implement Joiners, Movers, and Leavers (JML) automation workflows within Freshservice to streamline user onboarding, role changes, and offboarding
- Leverage PowerShell scripting to automate tasks such as user provisioning and de-provisioning, updating Active Directory
- Implement efficient role-based automation to ensure compliance with organizational security policies and procedures
- Develop and maintain custom applications within Freshservice using Node.js, Python
- Integrate Freshservice with enterprise systems such as Active Directory, HRMS
What you need
- Active Directory
- PowerShell
- HRMS
- Change management
- Node.js
- Python
Good to have
- AWS
- GCP
- Azure
- ITIL
- Power BI
- Databricks