Technical Support Engineer
BengaluruFull-time5–9 yrsPosted 1 week ago
Senior IT support role at Nexthop Systems in Bengaluru. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
Technical Support Engineer at Nexthop Systems. Deliver exceptional customer experiences by providing timely and effective support.
What you'll do
- Deliver exceptional customer experiences by providing timely and effective support
- Troubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues
- Maintain clear and consistent communication with both external customers and internal teams
- Develop deep expertise in our products and solutions, understanding customer usage patterns
- Collaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions
What you need
- Networking
- Hardware
- iOS