Sr. Customer Support Analyst
PuneFull-time3–6 yrsPosted 2 days ago
Mid-level customer support role at NielsenIQ in Pune. Needs 3+ years and a BBA or MBA.
About the role
The Sr. Customer Service Associate will be responsible for maintaining and enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. This role focuses on delivering high-quality outputs, managing complex queries, and driving customer satisfaction through proactive engagement and process excellence.
What you'll do
- Execute, monitor, and continuously improve delivery management and service-related tasks such as snapshot delivery and quality query resolution
- Become an expert on NIQ processes and methodologies, actively contributing to improving deliverables’ quality and efficiency
- Ensure query resolution and deliver data/information as per customer contractual terms, aligned with success criteria and tracking mechanisms
- Align with customers on ways of working and define servicing elements of Joint Business Plans
- Responsible for triaging customer queries/requests (data, resolution, snapshots) across markets and customer category groups, tracking actions for improvement as needed
What you need
- Customer service
- PowerPoint
- Problem solving