Support Engineer
ChennaiFull-time3–6 yrsPosted 4 days ago
Mid-level IT support role at NielsenIQ in Chennai. Needs 3+ years and a BCA, MCA or B.Tech.
About the role
So where do you fit here? This means that NielsenIQ support specialists are here to help. As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems . You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment.
What you'll do
- Understand the SLA and ensure the deliverables on time
- Manage various severity levels and Service requests
- Regular follow-ups with all the stakeholders involved to ensure on time deliver. 100% Root cause for all the incidents raised
- End to End analysis on all the high impacting & potentially impacting incidents. To have the clear Root cause tracked till the solution
- Document the knowledge base of all the critical process and functionalities
What you need
- ITIL
- Linux
- SQL
- Databricks
- Python
- Azure
Good to have
- ServiceNow
- Firewalls
- JIRA