Manager (Area Service Manager), Aftersales - NMIPL
ChennaiFull-time9–14 yrsPosted 1 week ago
Leadership finance role at Nissan Renault Financial Services in Chennai. Needs 9–14 years and a diploma, B.Tech or B.E..
About the role
Responsible for Customer Satisfaction, Customer Voice Management, Aftersales Business & Dealer Operation and profitability for the assigned area (Karnataka State) PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer) . Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance
What you'll do
- Parts & Accessories Wholesale
- Review Dealer and Service Advisor performance in terms of retention and sales per unit received – including analysis for Lost customers activities
- Review Parts wholesale opportunities, IRF & Commodities business
- Provide forecast of month-end and future Parts sale per assigned dealers
- Support in the development of outlet level annual business plans including periodic reviews on progress (PDCA)
What you need
- Excel
- Sales
- PowerPoint
- Financial statements
- Compliance
- Audit
Good to have
- CRM
- SOP writing
- Performance management
- Channel sales
- 5S