Sr. Manager - Aftersales Operations

About the role

Every product that comes back to Noise tells us something. A battery that drains too fast, earbuds that won't pair, a strap that cracked in week two. Each return is a customer waiting on us, and a signal about what we should build better next time. We're looking for the person who owns that entire loop.

What you'll do

• Own the Repair & Replacement Lifecycle, End to End
• Run the full loop: receiving, serial validation, QC inspection, functional testing, repair assessment, disposition, dispatch and system closure
• Build SOPs and controls that eliminate leakage, wrong replacements and incorrect dispositions
• Build QC That Nothing Slips Past
• Define category-wise testing protocols for TWS, headphones, neckbands, speakers, smartwatches, bands, power banks and new NPD categories

What you need

• Excel
• SOP writing
• MIS reporting
• Reporting
• Root cause analysis
• WMS