Sr.Manager-Customer Experience & Automation
GurugramFull-time10–15 yrsPosted 1 week ago
Leadership customer support role at Noise in Gurugram. Needs 10–15 years and an MBA, B.Tech or B.E..
About the role
across all product categories (audio, wearables, and new category lines). This is a significantly elevated version of a traditional CX operations role, the incumbent is expected to operate as a business owner of the CX function, not just a building a world-class, proactive, low-touch customer experience organization. The ideal candidate combines hands-on CX
What you'll do
- Own the end-to-end CX charter across all departments — voice, non-voice, ORM, escalations, quality, and training for
- Audio, wearables, and all upcoming categories
- Define and drive a 3–6 month CX transformation roadmap aligned to company growth, category expansion, and
- Build CX into a strategic, board-visible function, present CX health, risks, and transformation progress directly to Head
- And leadership on a regular cadence
What you need
- CRM
- Customer service
- Escalation handling
- LLMs
- SQL
- Six Sigma
Good to have
- RPA
- Performance management
- Roadmapping