OPS-CS / Client Integration
MumbaiFull-time2–7 yrsPosted 1 week ago
Mid-level software engineering role at Nomura in Mumbai. Needs 2+ years and an MBA.
About the role
Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Maximize organizational productivity through leadership development and
What you'll do
- Own and resolve all issues during the onboarding process to manage client expectations and should be able to handle difficult situations with assertive skills
- Manage queries from multiple teams related to the process
- Identify exception cases, escalate whenever required and work towards resolutions
- Drive and implement relevant KRI and reporting to track aged requests and ensure transparency in highlighting key risk items with effective escalation management