Specialist- Technical Support Administrator
ChennaiFull-time4–6 yrsPosted 1 week ago
Mid-level IT support role at Nordex in Chennai. Needs 4–6 years and a B.Tech, B.E. or BBA.
About the role
The Specialist - Technical Support Administration will, in its role, be responsible to support the Technical Back Office Team, by handling administrative tasks and improving existing processes or even create entirely new processes. This role is key to efficient and smooth operation of the Technical Back Office Teams.
What you'll do
- Support finalizing PCMS files. Compare parameter between as-designed and as-is to deliver clean configuration files to the projects
- Manage and update key performance indicator dashboards – manage Power BI reports and support back office/operational team in preparing monthly management presentations
- Provide general assistance in Technical Incident Handling, such as assigning tickets, processing data analysis (P2P) tickets, closing tickets, reviewing backlog, etc
- Follow-up status of “actions on WTG needed” incidents to ensure feedback loop with Operations
- Support back-office team in blade, oil, CMS and any additional reports to ensure all data is updated to reflect the condition of the fleet
What you need
- MS Office
- Power BI
- Incident response
- Accounts payable
Good to have
- SAP