Customer Repair Representative
ChennaiFull-time5–8 yrsPosted 3 weeks ago
Senior customer support role at NOV in Chennai. Needs 5–8 years and a B.Tech or B.E..
About the role
Responsible for coordinating and interfacing with customers, suppliers, other departments and roles within the NOV. Responsible for the creation and sending of quotation activities and processes. Responsible for customer purchase order receiving processes and communicating between NOV and clients in order to ensure good customer satisfaction.
What you'll do
- Track all inquiries for quotations upon customer contact and equipment arrival at the inbound equipment
- Contact customers to define the necessary scope of work
- Create, revise and update Quality Plans as needed
- Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System
- Work on difficult issues regarding client complaints and other issues
What you need
- Customer service
- ERP
- Safety management