Technical Support Engineer
RemoteFull-timeJunior levelPosted over a month ago
IT support role at Nozomi Networks. Needs a B.Tech or B.E.. Remote.
About the role
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. This is a fully remote work position. A suitable and dedicated home office environment, including reliable power and internet connectivity, is required.
What you'll do
- Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues
- Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed
- Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed
- Create knowledge base content where none exists while updating existing to correctly position solutions
- Provide white-glove treatment for critical accounts
What you need
- Linux
- Networking
- Troubleshooting
- IoT
- Network security
- Data privacy
Good to have
- PostgreSQL
- Customer success