Field Tech Associate
PuneFull-time1–3 yrsPosted 1 week ago
Junior software engineering role at NTT Data in Pune. Needs 1–3 years.
About the role
Field Tech Associate at NTT Data. Be a contributing member of the EUC Team providing support to End Users in a Client Environment.
What you'll do
- Be a contributing member of the EUC Team providing support to End Users in a Client Environment
- Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
- Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
- Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks
- Learn new and emerging technologies as needed, guided by business requirements
What you need
- ServiceNow
- ITIL