Field Tech Supervisor
PuneFull-time5–7 yrsPosted 1 week ago
Senior software engineering role at NTT Data in Pune. Needs 5–7 years.
About the role
Field Tech Supervisor at NTT Data. Manage Technical Support Team- Lead a team of technical support specialists. They provide support, supervise staff.
What you'll do
- Manage Technical Support Team- Lead a team of technical support specialists. They provide support, supervise staff
- Implement Best Practices- Research and implement best practices in help desk and IT support. They also ensure policies and procedures are followed
- Facilitate Meetings- By managing and facilitating meetings, Service delivery managers ensure that teams are improving performance, service, and product quality
- They use information gathered at these meetings to target areas that need improvement
- Review Contractual Metrices- To ensure that contractual metrices like SLs and KPIs are met