ITIL - Account Service Operations Sr Analyst
NoidaFull-timeMid levelPosted yesterday
Mid-level operations role at NTT Data in Noida.
About the role
Ensure contracted services are delivered in accordance with agreed SLAs and OLAs. Monitor service performance and drive timely resolution of service issues. Oversee service delivery across multiple technology towers. Ensure operational stability and service continuity. Conduct Weekly, Monthly, and Quarterly Service Reviews.
What you'll do
- Ensure contracted services are delivered in accordance with agreed SLAs and OLAs
- Monitor service performance and drive timely resolution of service issues
- Oversee service delivery across multiple technology towers
- Ensure operational stability and service continuity
- Conduct Weekly, Monthly, and Quarterly Service Reviews
What you need
- ITIL
- Reporting
- Root cause analysis
- Vendor management