Messaging Services Advisor
NoidaFull-time8–14 yrsPosted over a month ago
Leadership customer support role at NTT Data in Noida. Needs 8+ years and a B.Tech, B.E. or B.Sc.
About the role
"Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the email infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members, and other day-to-day support operations.
What you'll do
- Managing and administering Proofpoint Protection servers for the customers
- Support and manage Cloud and On-premises Proofpoint appliances
- Support and manage On-premises and Cloud TRAP appliances
- Support and maintain the EFD environment
- Support and manage Proofpoint TAP
What you need
- Customer service
- Office 365
- Root cause analysis
- Problem solving
- Escalation handling