Messaging Services Senior Specialist-Enterprise Voice Administrator
BengaluruFull-time8–14 yrsPosted yesterday
Closed
Leadership customer support role at NTT Data in Bengaluru. Needs 8+ years and a B.Tech, B.E. or B.Sc.
About the role
The Enterprise Voice Administrator is responsible for managing, configuring, and supporting enterprise voice services across Microsoft Teams Phone and related telephony platforms. This role includes administering calling policies, voice routing, Direct Routing, Operator Connect, calling plans, emergency calling, phone number assignment, and user voice enablement.
What you'll do
- Responsible for managing, configuring, and supporting enterprise voice services across Microsoft Teams Phone and related telephony platforms
- Providing guidance and mentoring junior team members
What you need
- Office 365
- PowerShell
- Communication
- Customer service
- Root cause analysis