Messaging Services Senior Specialist
NoidaFull-timeMid levelPosted 4 weeks ago
Mid-level customer support role at NTT Data in Noida.
About the role
Provides deep subject matter expertise, advice and program delivery. Contributes to the development of new techniques and plans within area of expertise.Thorough understanding and management of customer business needs and expectations. Works on abstract and complex problems requiring evaluation of intangible variables.
What you'll do
- Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues
- Provide support on day-to-day operations in managing the email and collaboration services
- Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies
- Perform regular system monitoring, maintenance, and optimization tasksImplement and manage security measures to protect the M365 environment from threats
- Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
What you need
- Customer service
- Office 365
- Escalation handling
- Root cause analysis
- Active Directory
- Azure