Messaging Services Specialist
BengaluruFull-time4–7 yrsPosted 2 weeks ago
Mid-level customer support role at NTT Data in Bengaluru. Needs 4+ years and a B.Tech, B.E. or B.Sc.
About the role
"Messaging Services Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities.
What you'll do
- Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues
- Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal…
- Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
- Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance
- Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies
What you need
- Office 365
- Escalation handling
- DLP
- Communication