MS Technical Specialist ( Wireless)
BengaluruFull-timeHybridJunior levelPosted over a month ago
Electrical and electronics role at NTT Data in Bengaluru. Needs a B.Tech or B.E.. Hybrid.
About the role
With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks.
What you'll do
- Lead in providing exceptional managed services to our clients
- Manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members
- Provide inputs to automation teams to reduce manual efforts
- Ensure that our clients' infrastructure is configured, installed, tested, and operational
- Provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation
What you need
- Troubleshooting
- Firewalls
- Accounts payable