Networking Service Delivery Field Support Engineer (L1)
MumbaiFull-timeFresherPosted yesterday
Entry-level IT support role at NTT Data in Mumbai. Open to freshers with a B.Tech, B.E. or B.Sc.
About the role
The Networking Service Delivery Field Support Engineer (L1) is responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
What you'll do
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
- Ensures that any software that is part of the solution is installed and configured according to client requirements
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
- Investigates first line support calls assigned and identify the root cause of incidents and problems following knowledge articles
What you need
- Networking
- CCNA
- Troubleshooting