Security Engineer (L1)
MumbaiFull-timeFresherPosted 1 week ago
Entry-level cybersecurity role at NTT Data in Mumbai. Open to freshers with a B.Tech, B.E. or B.Sc.
About the role
The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
What you'll do
- Maintains the support process and ensures that requests for support are handled according to the procedures
- Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users
- Identifies and resolves problems following agreed procedures
- Carries out agreed maintenance tasks
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
What you need
- Ticketing tools
- SOP writing
- CCNA