Senior Associate Technical Services Cross Technology Systems Integration Specialist
Kolkata, GurugramFull-timeHybridMid levelPosted 1 week ago
Mid-level software engineering role at NTT Data in Kolkata and Gurugram. Needs a B.Tech, B.E. or B.Sc. Hybrid.
About the role
The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.
What you'll do
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
- Takes responsibility for problem resolution and troubleshooting during project lifecycle
- Escalates complex problems to the relevant third parties
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
- Compiles and maintain project administration (Time Capture and feedback to stakeholders)
What you need
- SOP writing
Good to have
- Git
- AWS
- Microservices
- Kubernetes
- CCNP
- Azure