Senior MS Engineer, Cloud-1
MumbaiFull-timeSenior levelPosted 2 days ago
Senior DevOps and cloud role at NTT Data in Mumbai. Needs a B.Tech, B.E. or B.Sc.
About the role
As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical role in ensuring our clients' cloud infrastructure runs smoothly. You'll proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests. Applying your technical expertise, you'll handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs).
What you'll do
- Play a critical role in ensuring our clients' cloud infrastructure runs smoothly
- Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
- Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
- Identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support
- Also be responsible for leading client escalations for operational issues, contributing to the change management process, and ensuring all changes have proper approvals
What you need
- Linux
- Windows Server
- Ticketing tools
- ServiceNow