Helpdesk Senior Associate - ITIL
BengaluruFull-time1–4 yrsPosted 2 days ago
Junior IT support role at NTT DATA Services in Bengaluru. Needs 1+ years and a B.Tech or B.E..
About the role
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS…
What you need
- ITIL
- Troubleshooting
- Windows
- Hardware
- MS Office