MS Engineer L1 VC support
KolkataFull-timeJunior levelPosted 4 days ago
Engineering role at NTT Managed Services in Kolkata. Needs a diploma, B.Tech or B.E..
About the role
As a Collaboration Managed Services Engineer (L1) at NTT DATA, you will be the go-to person for ensuring our clients' Collaboration, Contact Centre and Voice systems stay up and running. Your main focus will be on providing first-line support by monitoring private and public cloud infrastructure, identifying problems early, and resolving technical incidents efficiently.
What you'll do
- Be the go-to person for ensuring our clients' Collaboration, Contact Centre and Voice systems stay up and running
- Play a crucial role in ensuring we meet our service level agreements and deliver an excellent client experience
- Investigate and get to the root cause swiftly to restore services
- Also be identifying opportunities to optimize work processes and reduce incidents
- Actively contribute to enhancing service delivery
What you need
- Chat support