Sr Serviceability Engineer - Infrastructure
BengaluruFull-timeHybrid5–9 yrsPosted 1 week ago
Senior engineering role at Nutanix in Bengaluru. Needs 5+ years and a B.Sc, B.Tech or B.E.. Hybrid.
About the role
Are you a hungry, humble, and honest individual with a passion for enhancing customer experiences through improved product serviceability? If so, joining our team as a Serviceability Engineer at Nutanix offers you the opportunity to collaborate across diverse functions, drive impactful serviceability improvements, and work closely with talented professionals dedicated to delivering exceptional support and usability for our innovative products.
What you'll do
- As a Infrastructure Serviceability Engineer, you will act as a key individual contributor
- Work cross-functionally to drive features that reduce resolution time, enhance diagnostic functions, and ultimately elevate the customer experience
- Product Influence & Design
- Define and develop Business Requirement Documents (BRDs) to drive serviceability improvements and diagnostic functions directly into the product core
- Participate early in the NPI (New Product Introduction) cycle, providing architectural input to ensure new features are built for effortless troubleshooting and…
What you need
- Negotiation
- Salesforce
- Kubernetes
- Test cases
- PRD writing
- Test automation
Good to have
- JIRA
- Confluence