Technical Customer Success Specialist
BengaluruFull-time1–3 yrsPosted 1 week ago
Junior customer support role at nVent Electrical Products in Bengaluru. Needs 1–3 years and a B.Tech or B.E..
About the role
Data Solutions is building a dedicated technical customer success desk from the ground up. You are the first person a customer, a field service engineer or a service partner reaches when something is wrong with our liquid cooling or power distribution equipment — and you own that case from the moment it arrives until the customer confirms it is resolved, including the time it spends with other teams.
What you'll do
- Act as the first point of contact for post-sales technical support, by phone, email, portal and ticket
- Work directly with technicians on site, taking their findings and turning them into a case others can act on
- Consult the Field Application Engineering team on technical questions the desk cannot answer, without handing the case away
- Record every interaction, fixing step and part replacement in Salesforce
- Coordinate with Quality, Supply Chain and Production on warranty, spare parts and service logistics
What you need
- Customer success
- Customer service
- Power systems
- Sales
- Salesforce