Senior Technical Support Engineer, Networking
RemoteFull-time5–9 yrsPosted over a month ago
Senior IT support role at Nvidia. Needs 5+ years and a B.Sc. Remote.
About the role
We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered.
What you'll do
- Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations
- Respond to customer technical inquiries
- Site visits and conference calls with customers and partners
- Developing & refining internal processes to improve support efficiency and productivity
- B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
What you need
- Networking
- Linux
- Troubleshooting
- Hardware
- Ansible
- Routing and switching