Associate Solution Architect - Customer Success
BengaluruFull-time5–9 yrsPosted over a month ago
Senior software engineering role at o9 Solutions Management in Bengaluru. Needs 5+ years.
About the role
Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows. Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix.
What you'll do
- Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows
- Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform…
- Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems
- Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool
- Support Super User and End User training, for a global user base
What you need
- Customer success
- Demand planning
- Supply chain
- Test cases
- Valuation